Privacy Policy

1. Introduction

At OpenPond, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

We collect information that you provide and information generated through your use of the service, including:

• Chat logs, prompts, and model outputs
• Application metadata and deployment details you submit
• Usage statistics, performance metrics, and error reports
• Technical information about your device and browser

3. How We Use Your Data

We use collected data to:

• Improve our service and user experience
• Debug technical issues
• Analyze usage patterns
• Enhance security measures
• Train, fine-tune, and evaluate AI systems, where permitted by law

4. Data Storage and Processing

We store and process data to operate the service. Some information may be stored locally on your device, while other data is processed on our systems or by third-party providers.

Third-party providers (including cloud infrastructure, analytics, AI model providers, and Turnkey) may process data according to their own privacy policies.

5. Access to Customer Lambdas

We do not access your deployment worker lambdas (customer lambdas) or their runtime data unless you explicitly grant permission (for example, to troubleshoot a problem), or as required by law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request deletion of your data
• Opt-out of certain data collection where available
• Export your data

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our service or via email.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Privacy inquiries: privacy@openpond.ai
• General support: support@openpond.ai